Hey Collin, what device is this happening on? We recommend trying on another device to see if you have any luck there, preferably a mobile device, or a laptop. Keep us posted!
Thanks for that information. On the phone, try toggling between mobile data and your WiFi a couple of times to see if that helps. Let us know!
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Do you happen to have a laptop that you can try on? If not, let's try power cycling both the Roku and your mobile phone. For the Roku, unplug it from the TV completely for about 60 seconds, then restart it. Let us know how it goes!
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