@TeamYouTube Hi YT Team! I work for a brand whose YouTube account's primary owner is no longer with the company. We don't have the ability to access this account and want to run ads. Anyway to verify ownership and reclaim the acct?
-
-
Replying to @jsnlos
Hi there, we'd like to help. Have you tried resetting the password on this page: https://goo.gl/v7CdWx ? Let us know if this helps.
1 reply 0 retweets 0 likes -
Replying to @TeamYouTube
Hi resetting the password does nothing as we don't ha e control of the primary owner account
1 reply 0 retweets 0 likes -
Replying to @jsnlos
Just to confirm, have you tried signing in following the steps outlined here: https://goo.gl/v7CdWx ? Keep us posted!
1 reply 0 retweets 0 likes -
Replying to @TeamYouTube
Yes we don't have the email address or phone number associated with the account. The person no longer is employed with our company.
1 reply 0 retweets 0 likes -
Replying to @jsnlos
Sorry to hear you're still having trouble. Try this guide and let us know if it helps: https://goo.gl/MZ4Ss3
1 reply 0 retweets 0 likes -
Replying to @TeamYouTube
Guys I have never been able to sign into the account. The person doesnt work here anymore who owns the account. Is there a brand YouTube rep I can speak to?
1 reply 0 retweets 0 likes
Our Creator Support team can dive into this further with you, contact them here: https://goo.gl/BxLi8H . Hope this gets resolved.
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.