Can you get in touch with our Creator Support team who can look into this further: https://goo.gl/BxLi8H ? Hope this gets resolved.
Thanks for reaching out. Check out the 'Remove custom URL & claim a new one' section of our Help Center article on custom URLs. This may help answer your question: https://goo.gl/UTqwaV . Give us a shout out if you have any questions.
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