@YouTubeTV why does your service crash every time you show a major sporting event? You ruined the champions league final and also the FedEx cup golf just now. Absolutely infuriating.
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Replying to @DSJimBergerac
HI, Dan. We're sorry to hear that. What device are you using and have you tried more than one device? Do you get an error message when this happens? To avoid repetition what troubleshooting have you attempted? We're here to help!
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Replying to @TeamYouTube
I was watching through Apple TV. No didn’t try another device because I didn’t want to watch it on my phone. Wanted to watch it on tv. Seems like whenever you have large viewing figures it comprises the quality or service shuts down. It just buffered with no picture.
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Replying to @DSJimBergerac
I understand you prefer to use your Apple TV but can you try another device to see if the problem persists across multiple devices? Did you record the events in question and were the recordings requested? We'ere here to help!
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Replying to @TeamYouTube
It’s working now. Just seems to go wrong at the crucial times when there’s a big event. No, didn’t record. Was trying to watch live. I also think I’ve accidentally got 2 accounts & paying 2 subscriptions. Can you cancel 1 and refund me? You can see I’ve never used one of them.
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Replying to @DSJimBergerac
We're glad that it is working now and we apologize for the hiccup! Our support staff would be happy to assist with that! Please click the link below to reach out to them and let us know if you have any questions.
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Oh, my apologies. Here is the link for our support team: http://goo.gl/jsGzir .
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