Hey @TeamYouTube Why do I get this error message when I try to upload a custom thumbnail?pic.twitter.com/q4BSMIOA2Q
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Hey @TeamYouTube Why do I get this error message when I try to upload a custom thumbnail?pic.twitter.com/q4BSMIOA2Q
That's odd! Do you see this happening across devices? Keep us posted.
When I tried it on desktop I reviewed that same error message. But once I switched over to YT Studio it took the uploads of the custom Thumbnails. This error is the first time I've seen it happen on Desktop in Creator Studio.
Thanks for the info. Which browser are you using on the desktop? Have you tried clearing the browser's cache & cookies to see if that does the trick for you? Here's how: https://goo.gl/K9Gr3E . Keep us posted.
Google Chrome is up to date Version 69.0.3497.100 (Official Build) (64-bit) In case you need it Windows 10 Home Version 1803 OS Build 17134.319 I'll try that next after this third video finishes uploads.
Did not fix the issue. I guess Dropbox and my Tablet will be my friend for a while as a workaround.
Thanks for letting us know. In the meanwhile, could you let us know if the issue also persists when you're using Incognito mode or a different browser? That'll help us.
Thanks for trying. Please send a feedback report directly from YouTube with these steps: https://goo.gl/WdI0BK . While every individual report may not get a direct response, we do review everything and use the details to investigate and fix issues.
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