We'd like to help! Mind sharing more info about the question or issue you have? Keep us posted.
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Replying to @TeamYouTube
I got another message from YouTube saying that they looked it over and my account is still active, but when I try to go into my account I can't access it. It appears that it may have been hacked. If you can get back to me I'd appreciate the help. Thank you.
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Replying to @CoolPeo60736829
We'd like to look into it. Could you please share your channel URL? Keep us posted.
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Replying to @TeamYouTube
I get a message saying the account is suspended, when I use the home computer.
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Replying to @CoolPeo60736829
Thanks for the info. Just to confirm, have you appealed the termination on your account? If you haven't already, here's how you can do it: https://goo.gl/aCCy8k . Hope this helps.
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Replying to @TeamYouTube
No they have me a message saying the account is still active but, it's not it when I go on the computer it tells me it's been suspended. I'm able to access the account on my cell phone but not able to access it from the computer.
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Replying to @CoolPeo60736829
Thanks for sharing info. Mind sharing the channel URL for us to look into it? Let us know.
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Replying to @TeamYouTube
I was never given a URL. The page is Charles Adam
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Replying to @CoolPeo60736829
Hmm, mind sharing screenshots of the error you see when you are trying to access your channel? Keep us posted.
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Replying to @TeamYouTube
I didn't do anything against YouTube policy. Also, I access the account on my phone and other computers. I just can't access it on my home computer.pic.twitter.com/ZjIEFQ7G9t
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Appreciate the screenshot! Try clearing your browser's cache and cookies. If you need a how-to, this guide is helpful: https://goo.gl/dwzcyo . Also, does this happen on Incognito mode or a different browser? Let us know if that fixes the issue.
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