@YouTubeTV my husband @roqitz needs help. The YouTube TV app will NOT sign in on his iPhone X or his new iPhone XS Max. It asks him to log in, says it logs in then goes back to the splash screen asking if he's already member. Any ideas?
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Replying to @aggiepm
Hey Scott, is he able to log in on any other devices? Try deleting the app, and power cycling the phone. We also recommend toggling back and forth between WiFi and mobile data to see if that helps. Keep us posted!
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Replying to @TeamYouTube
ya we've tried all that. If we delete the app the first time he tries to log in it asked him his location, gets the security warning (just once) asking for permission to get location, then boom back to login screen and endless trying to log in again
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Replying to @aggiepm
Thanks for trying! Let's try signing out of iTunes and signing back in. Tap Settings > iTunes and App Store > tap Apple ID > then tap Sign out. Tap the Apple ID to sign back in. Let us know if that helps!
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Replying to @TeamYouTube
Nope, signing out and back into iTunes did nothing. Also this is a virgin iPhone XS Max, and wasn't restored from backup it was setup as a new phone
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Replying to @aggiepm
Hmm. Any luck with any other devices? If so, what are they?
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Replying to @TeamYouTube
OK got it working, seems I had to log in via a chrome browser once and then the app on the iPhone started working....
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We're glad to hear that! We apologize about the troubles. If you have any other questions, we're always a tweet away!
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