@TeamYouTube I'm unable to add a custom thumbnail to my video. This is the error I getpic.twitter.com/6jWIzigfY1
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| Country | Code | For customers of |
|---|---|---|
| United States | 40404 | (any) |
| Canada | 21212 | (any) |
| United Kingdom | 86444 | Vodafone, Orange, 3, O2 |
| Brazil | 40404 | Nextel, TIM |
| Haiti | 40404 | Digicel, Voila |
| Ireland | 51210 | Vodafone, O2 |
| India | 53000 | Bharti Airtel, Videocon, Reliance |
| Indonesia | 89887 | AXIS, 3, Telkomsel, Indosat, XL Axiata |
| Italy | 4880804 | Wind |
| 3424486444 | Vodafone | |
| » See SMS short codes for other countries | ||
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@TeamYouTube I'm unable to add a custom thumbnail to my video. This is the error I getpic.twitter.com/6jWIzigfY1
We’d like to help. Have you tried clearing your browser's cache and cookies? Learn more: https://goo.gl/dwzcyo . Let us know if that fixes the issue.
That did not fix the issue. I'm using the latest version of Google Chrome, which by the way, was automatically installed. Which upon research appears to be a common issue.
Thanks for reaching out. Can you disable any 3rd party extensions on your browser? Also, try using a different browser or on Incognito mode. Keep us posted.
I used a different browser, and it worked perfectly. So the issue lies within the latest version of Google Chrome.
That's odd. Have you tried using Incognito mode to check if that makes a difference? Let us know.
Same error occurs in Incognito mode. So can confirm the issue is with Google Chrome's update. Do I get a prize?
Thanks for the info. Please send a feedback report directly from YouTube with these steps for us to work on it: https://goo.gl/WdI0BK . While every individual report may not get a direct response, we do review everything and use the details to investigate and fix issues.
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