@TeamYouTube hey there, I'm having trouble claiming a custom URL after turning my YT channel into a Brand account. Could I get some help please?
-
-
Replying to @GabySpartz
Thanks for reaching out. What seems to be the issue while claiming the custom URL? Mind sharing screenshots or more info for us to look into it? Keep us posted.
2 replies 0 retweets 0 likes -
Replying to @TeamYouTube
nvm I can't DM you. Basically when I try to claim the custom URL from the brand account, it shows me this (screenshot 1), but I know that URL is free, because when I try to claim it from my non-brand account, it shows me this (screenshot 2). I want the Brand account to claim it.pic.twitter.com/WGFaoXLm5b
1 reply 0 retweets 0 likes
Thanks for those screenshots. Have you tried getting in touch with our Creator Support team for more info on this? Contact them here: https://goo.gl/WaiyNX
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.