@TeamYouTube @TeamYouTube Any particular reason my SuperChat doesn’t work during my livestreams? The supression and cold shoulder are getting old now. Please help.
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Replying to @Pigeons420
We'd like to help. Mind sharing screenshots and more info about the issue? We'll take a look.
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Replying to @TeamYouTube
I don’t have any screen shots. However when my subscribers click on the $ it comes up as “SuperChat Unavailable”. Could this be due to the fact that I’ve age-restricted my stream to avoid being deleted?
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Replying to @Pigeons420
Hmm, what device are they using? Are they facing similar issues across devices? Appreciate the additional info!
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Replying to @TeamYouTube
I can’t confirm what devices my viewers are using but none of them have the ability to donate. I’ve had multiple livestreams and I’ve specifically asked and no one can do it. I tried to log on with my wife’s account from her phone and it also said “unavailable”.
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Our Creator Support team can dive into this further with you, contact them here: https://goo.gl/BxLi8H . Hope this gets resolved!
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