We'd like to help. Mind sharing more info about your TV (make, model number etc). Sometimes, your internet speed also effects the quality of the video you're watching. More info on internet speed and video quality here: https://goo.gl/Ubb3EZ . Hope this clarifies.
Appreciate the help! Mind getting in contact with our live support team so that we can take a closer look at this issue? Please fill out the form here https://goo.gl/rh4UM3 and include your email in the description field. Looking forward to hearing from you!