We'd like to know more. Does this happen across devices? Could you try these steps: Uninstall the app > Restart the device > Reinstall the app? Keep us posted.
Have you already checked our Help Center article about steps to change your channel details: https://goo.gl/Wo9bGN ? Let us know if this helps.
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I've been sent to the aid center for three months, but no results
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Hmm, please send a feedback report directly from YouTube with these steps: https://goo.gl/WdI0BK . While every individual report may not get a direct response, we do review everything and use the details to investigate and fix issues. Thanks.
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Plzz help me ....