Just to confirm, have you tried the steps mentioned in this Help Center article: https://goo.gl/TvJhNY ? Also, can you share screenshots and additional info to help us look in to it? Thanks.
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Replying to @NajlaKhalisha
Looks like the 'Restricted Mode' is off as per the screenshot. Are you trying to turn it 'ON'? Let us know and we'll take a look!
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Replying to @TeamYouTube
I don’t want any restricted mode, am trying to comment on vids
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Replying to @NajlaKhalisha
Just to confirm, do you see this across browsers/devices? Also, try these steps: Sign out from your account > restart your devices > sign back in. Let us know if that helps!
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Replying to @TeamYouTube
so I didn’t do the steps above, but it’s been a couple days since the last time I opened youtube and now it’s not on restricted mode anymore
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Thanks for letting us know. Let us know if you see any further issues and we'll be glad to help!
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