Thanks for the info. Please contact our purchases support team, they can dive into this further with you, here's how: https://goo.gl/dA4cjV . Hope this helps.
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Replying to @ankit_wells
You can also get in touch with our support team through the YouTube TV App. You can find this by clicking on the profile icon found in the top right corner, and clicking on Help. Hope this helps!
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Replying to @TeamYouTube
U have any contact person whom I can reach out to ?
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Replying to @ankit_wells
We'd like to know more. Are you getting any error message while contacting our purchases support team? Share screenshots and more details and we'll take a look!
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Replying to @TeamYouTube
When am trying to play the purchased movie gladiator on my Amazon firestick,I get an error stating this video file is not supported
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Replying to @ankit_wells
Thanks for clarifying. Have you tried making a purchase using a desktop browser or an Android device? Keep us posted.
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Replying to @ankit_wells
To clarify, you can only play purchased/rented content using one of these supported devices: https://goo.gl/QD4sg5 . Hope this helps clarify!
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Replying to @TeamYouTube
If it cannot be played on firestick ..then can u plz refund my money back
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Our Purchases Support team can dive into this further with you, here's how: https://goo.gl/dA4cjV . Hope this helps.
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