Just to confirm, could you let us know if your TV is listed in this Help Center article: https://goo.gl/SF488A ? Keep us posted.
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No. It’s a LG 49UF850V. Less than 3 years old and model launched in Europe in April 2015. Hardly an “older model” of TV!pic.twitter.com/AF7aCmJCuL
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Thanks for the info. Reinstalling the app often fixes most of the issues. Let us know if that works.
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