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    1. Ernesto Olivo‏ @eolivo 19 Aug 2018
      • Report Tweet

      Hi @TeamYouTube Supposedly, I'm getting annoying ads because my ad personalization is turned off, but actually it's not as you can see in the screenshots. Please help. I don't dislike ads, I just want them to be relevant to me.pic.twitter.com/7DCPCcCMv7

      1 reply 0 retweets 3 likes
    2. TeamYouTube‏Verified account @TeamYouTube 19 Aug 2018
      • Report Tweet
      Replying to @eolivo

      The ads you see while watching YouTube videos are tailored to your interests and based on your Google Ad Settings, the videos you’ve viewed, and whether you're signed in or not. Also, you can try clearing cache and cookies and then personalize: https://goo.gl/dwzcyo 

      1 reply 0 retweets 1 like
    3. Ernesto Olivo‏ @eolivo 20 Aug 2018
      • Report Tweet
      Replying to @TeamYouTube

      Tried clearing cache, history, everything and doesn't work. Please note that there is actually a bug. If you see the pictures, YouTube displays "you've turned personalization OFF" and then Google Ad settings displays "ad personalization is ON". Help!pic.twitter.com/GWG8WCmkB1

      1 reply 0 retweets 1 like
      TeamYouTube‏Verified account @TeamYouTube 20 Aug 2018
      • Report Tweet
      Replying to @eolivo

      Thanks for letting us know. Do you have any 3rd party extensions installed on your browser? Also, does this happen on different browsers & devices? Keep us posted.

      7:09 AM - 20 Aug 2018
      2 replies 0 retweets 0 likes
        1. New conversation
        2. Ernesto Olivo‏ @eolivo 20 Aug 2018
          • Report Tweet
          Replying to @TeamYouTube

          Changed to a browser with no extensions and still: 1. Showing totally inadequate ad-videos (the one below is Ukranian !!??), 2. Keeps informing me "You've turned off ad personalization from Google, so this ad is not customized based on your data" when it's not the case...pic.twitter.com/hAqtXU80La

          1 reply 0 retweets 0 likes
        3. TeamYouTube‏Verified account @TeamYouTube 20 Aug 2018
          • Report Tweet
          Replying to @eolivo

          Hmm, as a next step, please send a feedback report directly from YouTube with these steps: https://goo.gl/WdI0BK . While every individual report may not get a direct response, we do review everything and use the details to investigate and fix issues. Thanks.

          1 reply 0 retweets 0 likes
        4. 1 more reply
        1. New conversation
        2. Happy Space Invader‏ @HappySpaceInvdr 6 Oct 2018
          • Report Tweet
          Replying to @TeamYouTube @eolivo

          I get a similar problem with the iOS app. Most ads are ok, but I sometimes get ads for gambling websites, with the same popup claiming personalisation is turned off.

          1 reply 0 retweets 0 likes
        3. TeamYouTube‏Verified account @TeamYouTube 6 Oct 2018
          • Report Tweet
          Replying to @HappySpaceInvdr

          We'd like to help. Have you tried to uninstall the app > restart the device > reinstall the app to see if that fixes the issue? Keep us posted.

          0 replies 0 retweets 0 likes
        4. End of conversation

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