Whenever I watch a YouTube video and it has an ad that isn't skippable, the video restarts after the ad or freezes altogether and doesn't play. Every single time. @TeamYouTube why?
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Replying to @misskittygee
We'd like to help! Which device and browser are you using? Can you share screenshots and additional info to help us look in to it? Thanks.
1 reply 0 retweets 7 likes -
Replying to @TeamYouTube
I'm using the YouTube app on my Samsung s8. Every single video either completely restarts after an ad if it isn't skippable, or the video just freezes. If I then click another video and then go back, it still starts from the beginning and then when an ad hits, resets again.
1 reply 0 retweets 0 likes -
Replying to @misskittygee
Thanks for confirming. Have you tried uninstalling the app updates, restarting your device and reinstalling the updates? Also, does this happen across devices? Let us know.
1 reply 0 retweets 0 likes -
Replying to @TeamYouTube
Yes I've uninstalled, reinstalled and my app is up to date. This also happens on my Samsung galaxy note 4.
1 reply 0 retweets 0 likes
Appreciate the info. Please send a feedback report directly from YouTube with these steps: https://goo.gl/WdI0BK . While every individual report may not get a direct response back, we do review everything and use the details to investigate and fix issues. Thanks!
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