Hey Shane. We'd love to help you get this figured out! What device are you watching on? And is this happening on any other recordings or other devices? Let us know!
Replying to @shanecbryson
Thanks for that info! Let's connect you with our live support team so that we can get all the details and sort things out: https://goo.gl/C7rG6g . Let us know if you have any questions.
5:04 PM - 13 Aug 2018
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