Looking to save time moderating comments on your channel? Update your comment settings to hold potentially inappropriate comments for review. Choose to approve, remove, hide, or report these comments from your "Held for Review" queue. Details → https://goo.gl/gNJZbE pic.twitter.com/owlSB9qtu2
Have you tried contacting our purchases support team: https://goo.gl/m11wvR ? They might be able to help you with this. Hope this gets resolved.