Just to confirm, have you tried signing in following the steps outlined here: https://goo.gl/v7CdWx ? Also, we recommend you to not put any of your personal info here.
Here's an additional guide that may help you regain access (it covers more scenarios): https://goo.gl/q2Ijwz . Hope it helps!
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You're welcome! Reach out if you have any questions in the future, we're just a tweet away.
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