@TeamYouTube the Android YouTube app won't download videos to my phone beginning last night. It "starts" to download them but then never makes any progress nor downloads any data. WiFi/data, sdcard/internal makes no difference. Please help
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Replying to @destofworlds
That's odd, could you try signing out and signing back in to your account to see if that fixes the issue? Also, does this happen across devices? Keep us posted.
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Replying to @TeamYouTube
So now YouTube won't play any videos as long as I'm logged in to the app on my phone. If I click on one the app freezes and crashes. This doesn't happen when I log out. This is particularly annoying because I pay for premium and an now unable to use any of those benefits.
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Replying to @destofworlds
Could you check if there are any pending updates available for the apps? Keep us posted.
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Replying to @TeamYouTube
Youtube Version 13.29.53, no updates available. Music version 2.43.56, no updates available
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Replying to @destofworlds
Have you tried uninstalling and reinstalling the app? Note - this will delete your saved offline music. Let us know if that works.
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Replying to @TeamYouTube
This worked on music for a short period but has since stopped working again. The actual YouTube app however could not be be fully uninstalled and I could only rove the updates, that changed nothing
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Replying to @destofworlds
That's odd, could you file a feedback report with these steps: https://goo.gl/1ckkO5 ? While every individual report may not get a direct response, we do review everything and use the details to investigate and fix issues. Thanks!
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Replying to @TeamYouTube
I have sent in feedback. If this continues for an extended period of time is it possible to get a refund for my YouTube Premium? I use premium almost entirely for the ability to use offline videos, background play and access to YouTube music.
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You can always get in touch with our purchases support team if you have any issues with your YouTube Premium subscription: https://goo.gl/m11wvR
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