@TeamYouTube after an ad plays my video audio plays and the picture does not
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Replying to @Luke19079
That's odd, what device are you using? Does this happen across devices? Also, let us know if clearing the cache and cookies or restarting the device helps!
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Replying to @Luke19079
Sorry to hear you're still running into trouble. You can try deleting the app, restarting your device and reinstalling the app. Let us know if this works!
2 replies 0 retweets 0 likes -
Replying to @Luke19079
Sorry to hear that it didn't work. Please send a feedback report directly from YouTube with these steps: https://goo.gl/WdI0BK . While every individual report may not get a direct response back, we do review everything and use the details to investigate and fix issues. Thanks!
9:20 PM - 5 Aug 2018
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