@YouTube i pay for premium service and you've broken my home page and recommendations. zero answers in support forums. please help me get recommendations back.
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Replying to @hexomatt
We would like to understand the issues better. Mind sharing more details about the issue and screenshot to help us investigate? Thanks!
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Replying to @TeamYouTube
2 examples - my girlfriend's youtube page WITH recommendations and mine WITHOUT. Only channel and topic suggestions This seems to be tied to my account. Why are they missing?pic.twitter.com/0OOjFEwnMc
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Replying to @hexomatt
That's odd. Have you tried clearing your browser's cache/cookies or using another browser to fix this issue? Let us know if that works.
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Replying to @TeamYouTube
Already tried both of those things. Chrome, Firefox, edge. All history cache and cookies deleted.
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Replying to @hexomatt
Sorry to hear you're still facing trouble. We'd recommend sending a feedback report directly from YouTube, here's how: https://goo.gl/WdI0BK . Make sure to send from the account experiencing the issue!
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Replying to @TeamYouTube
it's somehow back to normal today. thanks for being in touch
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That's great news! We're happy that it's fixed. Give us a shout if you have any questions.
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