@TeamYouTube My YouTube account is verified but it won't let me choose a custom thumbnail. The video for the thumbnail I want to use it on has been uploaded for 3 weeks so I'm not sure if that has something to do with it. Do you know how I can fix this?
What happens when you try and upload a custom thumbnail? Are you seeing an error message? Make sure you're following the recommended image size & resolution for your custom thumbnails. Details here: https://goo.gl/T0AbeJ . Keep us posted.
-
-
I am using YouTube Studio to manage my account. When I try and upload a custom thumbnail it tells me to verify my account. I go to verify it and it tells me to go to Video Manager. I then try and edit my video but there isn't an option to change the thumbnail.
-
That's odd. Can you file a feedback report w/ details here: https://goo.gl/ULeL6C ? While every report may not receive an individual response, we do review everything and use the details to investigate and fix issues. Thanks!
End of conversation
New conversation -
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.