We'd like to help. What device are you on? Mind sharing a few screenshots for us to look into it? Keep us posted.
Thanks for the screenshots. Can you try signing out, restarting your device and signing back into your account to see if that makes any difference? Also, let us know if this happens on other devices as well.
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I did what you suggested and nothing has changed
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Mind following us so we can discuss next steps over DM? Thanks!
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