@TeamYouTube Hi guys! Desperately need assistance if poss! Had to postpone new music vid release as there's severe lag on iPhone App making it look consistently out of sync & un-pro! Source file is perfect & meets all specs. Known issue? What can I do? Can we chat on DMs? Thanx!
You're welcome! Have you reached out to our Creator Support team yet: https://goo.gl/BxLi8H ? They can dive into this further with you. Hope this gets resolved.
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Thanks! I have, via Twitter, but not heard back yet. Will email them here at this link too. Thank you!
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PLEASE I really need help! I've been liaising w. creator support re YouTube iOS issues but each email is 24hrs apart & the original issue remains unresolved! But no phone support or direct email/help means I'm losing my promo & press window, which has been delayed massively!

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