We'd like to help! Do you see any error message? Also, mind sharing a screenshot so that we can look into this further? Keep us posted.
Appreciate the screenshot. Does this happen on any other devices? Also try signing out, restarting and signing back into the app. Let us know if that does the trick.
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That's strange! We'd like to look into this further, reach out to our live support via chat or phone: https://goo.gl/uAiU8P . Hope this gets resolved.
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