Make sure you select "Notify subscribers" under advanced settings when you publish your videos. Also, your subs can check their account and notification settings: https://goo.gl/PdDKZW . Keep us posted!
We'd like to help! Wonder if it's a browser issue, could you have your sub try clearing their browser's cache/cookies? Learn more: https://goo.gl/dwzcyo . Also, let us know if they see this across devices and browsers. Keep us posted.
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