Thanks for reaching out. Which device/browser are you using? Could you try clearing cache & cookies(on your browser), uninstall and reinstall the app(on Apple device) and uninstall and reinstall the app updates(on Android device) to see if that clears the issue? Keep us posted!
Understood. Try clearing your browser's cache and cookies. If you need a how-to, this guide is helpful: https://goo.gl/dwzcyo . Keep us posted!