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Updates and answers from the team that brings you YouTube. Here to help in: English, Español, Português, Deutsch, Français, Pусский, 日本語, Bahasa

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    1. S.N.L.‏ @thereal_SNL 9 Jul 2018
      • Report Tweet
      Replying to @TeamYouTube

      I tried both of those earlier and still having the issue. It seems random. Happens on some channels. Not others. But always resolves once I choose a quality setting on my own.

      1 reply 0 retweets 0 likes
    2. S.N.L.‏ @thereal_SNL 9 Jul 2018
      • Report Tweet
      Replying to @thereal_SNL @TeamYouTube

      Looks like I might have figured out the problem. My Apple TV was running an outdated tvOS. Just updated to the current and seems like we’re back in business on the tv front. Now about not being able to connect to chat support...?

      1 reply 0 retweets 0 likes
    3. TeamYouTube‏Verified account @TeamYouTube 9 Jul 2018
      • Report Tweet
      Replying to @thereal_SNL

      Thanks for confirming it's working now! We really appreciate your cooperation getting this fixed. As far as not being able to connect with our team, we'd definitely like to help! May we ask what device you're using? Keep us in the loop!

      1 reply 0 retweets 0 likes
    4. S.N.L.‏ @thereal_SNL 10 Jul 2018
      • Report Tweet
      Replying to @TeamYouTube

      It wouldn’t connect to chat via the YouTube TV app on either my iPhone or iPad.

      1 reply 0 retweets 0 likes
    5. TeamYouTube‏Verified account @TeamYouTube 10 Jul 2018
      • Report Tweet
      Replying to @thereal_SNL

      Thanks for reaching out. Try uninstalling and reinstalling the app on both iPhone and iPad. Let us know if that works!

      1 reply 0 retweets 0 likes
    6. S.N.L.‏ @thereal_SNL 10 Jul 2018
      • Report Tweet
      Replying to @TeamYouTube

      Still getting a request failed error. See photo.pic.twitter.com/PIlzOmRjlI

      1 reply 0 retweets 0 likes
    7. TeamYouTube‏Verified account @TeamYouTube 10 Jul 2018
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      Replying to @thereal_SNL

      Thanks for keeping us posted. Have you checked for any updates on the iOS software? If you have any other devices, you can try contacting support through there as well. Let us know how it goes.

      1 reply 0 retweets 0 likes
    8. S.N.L.‏ @thereal_SNL 10 Jul 2018
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      Replying to @TeamYouTube

      It lets me connect to support via my laptops browser.

      1 reply 0 retweets 0 likes
    9. TeamYouTube‏Verified account @TeamYouTube 10 Jul 2018
      • Report Tweet
      Replying to @thereal_SNL

      That's great! Now you can chat with our agents who are always ready to help. Were you able to check for any updates on the iPad in case you need to contact us on there? Keep us posted!

      1 reply 0 retweets 0 likes
    10. S.N.L.‏ @thereal_SNL 10 Jul 2018
      • Report Tweet
      Replying to @TeamYouTube

      Well we still don’t have a resolution as to why I can’t use chat on my Apple devices.

      1 reply 0 retweets 0 likes
      TeamYouTube‏Verified account @TeamYouTube 10 Jul 2018
      • Report Tweet
      Replying to @thereal_SNL

      This is definitely unusual. We recommend getting in touch with our live support team, they'll be able to look into this issue: https://goo.gl/GfrtpB . Thanks!

      12:08 PM - 10 Jul 2018
      0 replies 0 retweets 0 likes

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