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Updates and answers from the team that brings you YouTube. Here to help in: English, Español, Português, Deutsch, Français, Pусский, 日本語, Bahasa

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    1. Zak Gifford‏ @gifford_zak 7 Jul 2018
      • Report Tweet

      @YouTube I have still got the problem where the video keeps on stuttering, screen taring reputedly, I have seen this on the PS4 YouTube application as well as on PC. this is getting unbearable. what can you do. I have had windows updates, video card updates. This pc is up to spc

      1 reply 0 retweets 0 likes
    2. TeamYouTube‏Verified account @TeamYouTube 7 Jul 2018
      • Report Tweet
      Replying to @gifford_zak

      We'd like to help. Have you tired resetting your app? Also, try clearing your browser's cache and cookies. Here's how: https://goo.gl/dwzcyo . Hope this helps.

      1 reply 0 retweets 0 likes
    3. Zak Gifford‏ @gifford_zak 7 Jul 2018
      • Report Tweet
      Replying to @TeamYouTube

      I am currently using Microsoft Edge and would prefer to stick with that browser. How do i do this on edge.

      1 reply 0 retweets 0 likes
    4. TeamYouTube‏Verified account @TeamYouTube 8 Jul 2018
      • Report Tweet
      Replying to @gifford_zak

      Alright. Just to confirm, have you already tried clearing your browser's cache and cookies? This usually clears issues related to browsers. Let us know if that does the trick.

      3 replies 0 retweets 0 likes
    5. Zak Gifford‏ @gifford_zak 8 Jul 2018
      • Report Tweet
      Replying to @TeamYouTube

      Please help

      1 reply 0 retweets 0 likes
    6. TeamYouTube‏Verified account @TeamYouTube 8 Jul 2018
      • Report Tweet
      Replying to @gifford_zak

      Thanks for the info. Have you tried using Incognito mode or a different device and check if it works? Also, try disabling third party Ad-ons and extensions. Let us know.

      1 reply 0 retweets 0 likes
    7. Zak Gifford‏ @gifford_zak 8 Jul 2018
      • Report Tweet
      Replying to @TeamYouTube

      I have not tryed icogneto mode. Not sure if edge browser has it. Dont know how to dissable add-ons. Will google it. Will try later on. Sleeping now. Also this does not occure on my phone.

      1 reply 0 retweets 0 likes
    8. Zak Gifford‏ @gifford_zak 9 Jul 2018
      • Report Tweet
      Replying to @gifford_zak @TeamYouTube

      I have tried incognito mode and it still does not work. I have also got no addons to turn off.

      1 reply 0 retweets 0 likes
      TeamYouTube‏Verified account @TeamYouTube 9 Jul 2018
      • Report Tweet
      Replying to @gifford_zak

      You could try resetting the browser settings to default and see if that helps. Here's how: https://goo.gl/2A4mDT . Keep us posted!

      8:47 AM - 9 Jul 2018
      2 replies 0 retweets 0 likes
        1. Zak Gifford‏ @gifford_zak 9 Jul 2018
          • Report Tweet
          Replying to @TeamYouTube

          Once again i am using Microsoft edge not chrome

          0 replies 0 retweets 0 likes
          Thanks. Twitter will use this to make your timeline better. Undo
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        1. New conversation
        2. Zak Gifford‏ @gifford_zak 9 Jul 2018
          • Report Tweet
          Replying to @TeamYouTube

          Tryed it and it does not help. Any other idears. Is it a problem at ur end or mine? Wondering if other people have the same issue. Have u tryed a poll to see who else it effect?.

          1 reply 0 retweets 0 likes
        3. TeamYouTube‏Verified account @TeamYouTube 9 Jul 2018
          • Report Tweet
          Replying to @gifford_zak

          That's odd! Can you file a feedback report with these steps: https://goo.gl/WdI0BK ? Thanks.

          0 replies 0 retweets 0 likes
        4. End of conversation

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