guys if the "i" icon for the poll card at the end of the video won't pop up for you, i'm not sure what to do! on my end it looks like it's active. @TeamYouTube please advise!
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Replying to @safiyajn
We'd like to know more. Could you check with your subs if this happens on both mobile and desktop? Also, mind sharing the video URL? Appreciate the additional info!
3 replies 0 retweets 23 likes -
Replying to @TeamYouTube
problems on both mobile and desktop. some people can’t find the poll at all, but the teaser text doesn’t pop up for anyone, ever. link here: https://youtu.be/9UHIWVtAdhY thanks!
2 replies 3 retweets 40 likes -
Replying to @safiyajn
Thanks for that info. Could you ask your subs to use a different browser/Incognito mode on their desktop? Also, try uninstalling and reinstall the app. Let us know if it's still not working.
1 reply 0 retweets 10 likes -
Replying to @TeamYouTube
can you guys try and see if you can troubleshoot poll cards? this hasn’t happened to me before, and there’s no way for me to address every single subscriber who is having this problem.
2 replies 1 retweet 48 likes -
Replying to @safiyajn
Thanks for getting back to us, Safiya. We've checked and everything seems to be working fine.
1 reply 1 retweet 11 likes -
Replying to @TeamYouTube
let me ask, can you all see the card pop up at the end of my video? does the teaser text pop up of its own accord? because it does not work fine for me or anyone who i’ve talked to.
5 replies 2 retweets 32 likes -
Replying to @safiyajn @TeamYouTube
regardless of whether or not the “i” appears after you tap, the teaser text still does not appear. tested it just now on multiple browsers, it doesn’t work. i checked the last time i used a poll card months ago, that one DOES pop up. there’s a bug here that hasn’t been fixed yet.
4 replies 2 retweets 38 likes
We've double checked and everything looks fine. Please get in touch with our Creator Support team who can look into it further for you. Contact them here: https://goo.gl/a3v68z
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