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TeamViewer Support
@TeamViewer_help
Support with any & all questions about . Need help? Just ask! Tweet us here or check community.teamviewer.com Imprint: bit.ly/2bUtkFS
teamviewer.comJoined January 2012

TeamViewer Support’s Tweets

Replying to
At the moment, sign-in is necessary to start a remote session. If the partner just receives the connection, please consider using TeamViewer Host on the remote side - no account login is necessary with Host to open TeamViewer options. bit.ly/3p6dqQA Best, Carol
I have just had a very disturbing conversation with one of your representatives trying to EXTORT payment from me for a service I no longer use. I was also THREATENED with legal action.
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Replying to and
Thanks for reaching out to us. Users can find out all about subscriptions, including cancellation methods, renewal periods, and more, in our article: bit.ly/3Y72b76 Please dm us your ticket number - we would be happy to take a look at your case. Best, Carol
Replying to and
We value your feedback, please rest assured that you can use the classic interface instead. If the "New version" button isn't showing at the top right, you can: login ➜ gear icon ➜ Go to this device's settings ➜ in General, uncheck Use new TeamViewer interface. Best Carol
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J'ai cherché "Teamviewer" sur Twitter... woops j'ai pas été déçu. Je voulais juste voir comme si d'autres gens comme moi veulent se couper les veines avec la version 15 de ce logiciel
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Nous sommes navrés de lire votre ressenti concernant la nouvelle interface de TeamViewer. N'hésitez pas à nous en dire un peu plus directement sur notre Communauté bit.ly/42FOY6n Nous serons heureux de transmettre vos commentaires en interne. Bien à vous, Jen
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I do help my aunt once in while. Why am suspected of commercial usage (clearly a non sense accusation considering my usage!!!) and why do I have to make an account to correct that???
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Since I didn’t get an answer I must conclude that resetting my Teamviewer ID with the Python script that is all over the internet is the only solution, besides switching to RealVNC and a VPN solution.
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Replying to
In order to assist, we require more information. Could you please explain in more detail? Did you encounter an error message, and if so, what did it say? Thanks in advance! Best, Josh
When authorizing my license, TeamViewer instructed me to contact support. I've reached out to several times through the app and email but have gotten no response outside of notices that they are busy. This is frustrating and disappointing.
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Replying to
We apologize for the current situation. Please know that our support teams are doing their best to answer as soon as possible. For any technical questions, you can always check out the articles of our Knowledge Base, anytime: bit.ly/3JiysD4 1/2
So you limit my connections to my own computers on my own network? Because I'm apparently working on my own computers "professionally"? I have my 2 laptops, my wife's laptop, my 2 best friends laptops, and my PC at work. Just let me know if you want me off of your app
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For more information on why this occurs, as well as a link to the reset form, please visit our Community: community.teamviewer.com/English/discus Please add all the IDs you are connecting to and from on the form before submitting it. Thank you for your patience in this process. Best, Aki (2/2)
I connected TeamViewer to my new ROG Ally to make things easier to setup and now my account gets timed out after 5min for "commercial use". I'm certainly not paying myself to set my own tech up.
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Replying to
There can be cases where TeamViewer incorrectly flags a device as commercial. For more information on why this occurs, as well as a link to the reset form, please visit our community: community.teamviewer.com/English/discus We investigate all cases individually. Best, Josh