@TeamYouTube why are my downloads having errors and making me restart the video?? This is not what I’m paying for.
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Replying to @TealGolemGaming
Thanks for reaching out. Have you tried getting in touch with our purchases support team for more info on this: https://goo.gl/m11wvR ? Hope this gets resolved.
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Replying to @TeamYouTube
I still had them, it said they were downloaded, but out of nowhere it goes “Something went wrong. Please try again later” and I keep on having to restart the video. I can’t even finish watching it
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Replying to @TealGolemGaming
Thanks for the info. Could you try signing out, restart your device and signing back into your account to see if that fixes the issue? Also, make sure the software version of the app and the device are up-to-date. Let us know if this helps!
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Replying to @TealGolemGaming
Mind sharing a screenshot of the issue? We'll look into it.
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Replying to @TealGolemGaming @TeamYouTube
The time in the video it does this to fluctuates
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Replying to @TealGolemGaming
Thanks for sharing the info. Have you tried uninstalling the app, restarting your device & reinstalling the app and try re-downloading the content to see if that fixes it? Also, note that you may lose your existing offline content when you uninstall the app. Let us know.
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