This isn’t discussed often, but TO’s improve through practice - just like players. A sponsor or new event partner doesn’t magically imbue experience. Making mistakes and reflecting on them does.
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I definitely feel like the consumer base doesn’t believe going through legitimate channels of communication for feedback actually does anything. Tournament organisers and game devs both.
Its because it usually doesnt. It didn't in this case either for me - for example @NYChrisG is still seeded 8th despite insanely much better results in dbfz. It makes it hard to take feedback forms seriously.