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TPE Customer Assist
@TPEassist
👋 Official TPE Customer Service account, available 24/7 | 📱 We're also on WhatsApp - 07812 223 336 | 🕚 It may take longer to respond between 23:00 - 06:00
Travel & TransportationUnited Kingdomtpexpress.co.ukJoined November 2011

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TransPennine Express services will transfer to new ownership on 28 May 2023. All tickets remain valid and can be purchased in the usual way.
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Conductors can also issue your pre booked tickets. Please present your booking details when requested. Alternatively, Go paper free and purchase your tickets via the TPE App and present them when requested on your phone! TPE apologises for any inconvenience this may cause.
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Customers are advised to please use the station help points or see station staff for any information regarding onward transport towards your destination. You can purchase a full range of tickets on board from the conductor for travel today.
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⚠️ Station facilities update: Please be aware of the following issues at #Dewsbury station, from 13:50 until the end of the day: - Step free access will be unavailable between the main station and Platform 1 - The ticket office will be closed - The station will be unstaffed
Station facilities update. Multiple issues.
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Conductors can also issue your pre booked tickets. Please present your booking details when requested. Alternatively, Go paper free and purchase your tickets via the TPE App and present them when requested on your phone!
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Customers are advised to please use the Ticket Vending Machines to purchase or collect tickets. Alternatively, you can purchase a full range of tickets on board from the conductor for travel today.
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⚠️ Station facilities update: Please be aware of the following issues at #Selby station: - The ticket office is closed - The station will be staffed normally from now until the end of the day TransPennine Express apologises for any inconvenience this may cause
Station facilities update. Multiple issues.
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Disruption caused by a safety inspection of the track between Darlington and Durham has now ended. Services are no longer affected by this problem.
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⚠️ Service update: Please be aware that due to a safety inspection of the track between #Darlington and #Durham trains have to run at reduced speed on some lines. Train services running through these stations may be delayed. Disruption is expected until 10:00 23/05.
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Service updates. Your journey may be affected. Please check before you travel.
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⚠️ Service update: Please be aware that due to a safety inspection of the track between #Darlington and #Durham trains have to run at reduced speed on some lines. Train services running through these stations may be delayed. Disruption is expected until 10:00 23/05.
Service updates. Your journey may be affected. Please check before you travel.
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⚠️Train services running through these stations may be cancelled, delayed or diverted. Disruption is expected until the end of the day. For live updates: journeycheck.com/tpexpress/
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⚠️Due to a broken rail between #Leeds and #York, services will be disrupted. Trains services running through these stations may be cancelled, delayed or diverted. Disruption is expected until 12:00. Your journey may be affected. For live updates: journeycheck.com/tpexpress/
A TPE Branded GIF which says  “Service updates. Your journey may be affected. Please check before you travel.”
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Disruption caused by a safety inspection of the track between Thirsk and York has now ended. Services are no longer affected by this problem.
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⚠️Due to a safety inspection of the track between #Thirsk and #York, trains have to run at reduced speed on some lines. Trains may be delayed. Disruption is expected until 11:45. Your journey may be affected. Please check before you travel: journeycheck.com/tpexpress/
A TPE Branded GIF which says: “Service updates. Your journey may be affected. Please check before you travel.”
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Disruption is expected until 12:45 21/05.
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⚠️Due to a safety inspection of the track between #Thirsk and #York, trains have to run at reduced speed on some lines. Trains may be delayed. Disruption is expected until 11:45. Your journey may be affected. Please check before you travel: journeycheck.com/tpexpress/
A TPE Branded GIF which says: “Service updates. Your journey may be affected. Please check before you travel.”
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⚠️Station facilities update: At #Hull Station, the ticket office will be closed from now until the end of the day. We apologise for any inconvenience this may cause to your journey today.
A TPE Branded GIF which says  “Station facilities update. Ticket office closure.”
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⚠️If you require any assistance, please make one of our conductors aware who are available on every service. If you need to speak to someone from our assisted travel team you can contact them on 0800 022 3720.
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Disruption caused by a fire next to the track between Oxenholme Lake District and Penrith North Lakes has now ended. Services are no longer affected by this problem.
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⚠️ Service update: Please be aware that due to a fire next to the track between #Oxenholme Lake District and #Penrith North Lakes all lines are blocked. Disruption is expected until 14:45 20/05. We are sorry for any inconvenience this may have caused to your journey today.
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Service updates. Your journey may be affected. Please check before you travel.
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⚠️ Service update: Please be aware that due to a fire next to the track between #Oxenholme Lake District and #Penrith North Lakes all lines are blocked. Disruption is expected until 14:45 20/05. We are sorry for any inconvenience this may have caused to your journey today.
Service updates. Your journey may be affected. Please check before you travel.
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⚠️ Station facilities update: Please be aware of the following issues at #GrimsbyTown station from 16:00 until the end of the day (20/05/2023): - Step free access will be unavailable throughout the station - The ticket office will be closed - The station will be unstaffed
Station facilities update. Multiple issues.
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⚠️ Station facilities update: Please be aware of the following issues at #Selby station from 13:30 until the end of the day today (20/05/2023): - Step free access will be unavailable throughout the station - The ticket office will be closed - The station will be unstaffed
Station facilities update. Multiple issues.
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⚠️ Station facilities update: Please be aware that the ticket office at #Malton station will be closed from now until the end of the day (19/05/23). We are sorry for any inconvenience this may have caused to your journey today.
Station facilities update. Ticket office closure.
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⚠️Disruption is now expected to continue until 17:30, we're sorry for the inconvenience this has caused today. 🕓If you have been delayed by 15 minutes or more, you can make a claim here : tpexpress.co.uk/help/delay-rep
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⚠️ Due to a broken down train between #Preston and #Carlisle, all lines are blocked. Train services may be impacted until 13:30. 🎫 Ticket acceptance is in place with @Avantiwestcoast and @Northernassist until further notice. ℹ️ For live updates - journeycheck.com/tpexpress/
A TPE Branded GIF which says: “Service updates. Your journey may be affected. Please check before you travel.”
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⚠️Disruption is now expected until 1430
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⚠️ Due to a broken down train between #Preston and #Carlisle, all lines are blocked. Train services may be impacted until 13:30. 🎫 Ticket acceptance is in place with @Avantiwestcoast and @Northernassist until further notice. ℹ️ For live updates - journeycheck.com/tpexpress/
A TPE Branded GIF which says: “Service updates. Your journey may be affected. Please check before you travel.”
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🛠️ Phase 3 of major improvement works at #Carstairs will continue until Sunday 4 June. Upgrades will be delivered to tracks, signals and overhead lines, alongside the remodelling of a key junction. 🚌 Rail replacement services will be in effect each weekend between 👇
A route map showing routes affected by the Carstairs improvement works. Please check the details in the post for more information.
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Disruption caused by a safety inspection of the track between Lockerbie and Motherwell has now ended. Services are no longer affected by this problem.
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⚠️Due to a safety inspection of the track between #Lockerbie and #Motherwell all lines are blocked. Trains running through these stations may be delayed or diverted. Disruption is expected until 13:30. For live journey updates: journeycheck.com/tpexpress/
A TPE Branded GIF which says  “Service updates. Your journey may be affected. Please check before you travel.”
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