Our engineers are working to resolve a widespread routing issue affecting voice & text. Customers may experience longer care wait times. Please try third-party calling apps (FaceTime, WhatsApp, Signal) as a temp solution.
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T-Mobile Help
@TMobileHelp
T-Force = Customer service gurus: Un-carrier fanatics: Supporting Social from 3:00 am - 9:30 pm PT. Also available here t-mo.cc/zbgoyizxdl
T-Mobile Help’s Tweets
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Parting is such sweet sorrow- and we'd rather not see you go! What's going on? T-Force would love the chance to turn this situation around- send us a DM! ^CarmenSipes
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Not agreement with Google as of yet, although we do support ISIS. ^JQ
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We want to make sure your service is working at its best! Please shoot me a DM here t-mo.io/2oYdKfP ^AngieShaw
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Let's take a look at what's going on with this black bar! Send us a DM so we can assist further. ^JamieEnglish
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Hi there! Its important to us that you are able to enjoy the service you are paying for. Send us over a DM and we'll be there to help! t-mo.cc/qnYXOCbx ^KathleneWard
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Thanks so much for reaching out to us for help. Please meet us in DM to get started. t-mo.cc/MFzX9j7w ^EricaCardwell
Hey there, Tim. We hear you. We haven’t run ads on Tucker Carlson Tonight since early May and have cancelled all future placements. We will continue to support those who stand against racial injustice. ^AdamBailey
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Hello Bianca, it's important to have the fast data you need. Check out the steps here: t-mo.io/2tFZEEv to improve speeds and DM us, if you see no change so we can help. Thank you ^AlissaFast
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Hey there, Mike. I love our MLB TV offer too. I'm happy to say that it'll be available to redeem through T-Mobile Tuesday on 3/24. ^DanKing
Hi there! The BOGO offer is for new orders, fam! DM us. Let's check things out. *GiselleM
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Hey Michael! My name's Amanda and I'm a Senior Social Media Specialist with T-Force. Let's DM so I can get this handled ASAP!
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Is that so? We can help with that! Shoot us a DM! JPL
Being connected is so important, especially now. You may notice higher than normal call wait times, but we're working hard to help! Check out our Support pages, your T-Mobile App, or my.tmobile.com in the meantime. cards.twitter.com/cards/qcjz89/9
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Awesome, right? Simply retweet the above tweet for your chance to be chosen! ^DanKing
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No service is NO GOOD, my friend! Shoot me a DM & let's get to the bottom of this ASAP! :) *AlexKimbrell t-mo.io/2lzlDq2
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Hey there, here at T-Force we specialize in everything related to T-Mobile from technical to billing, if you have any questions please don't hesitate to send us a DM t-mo.cc/uqds1wzv2i ^SandraCabriales
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Hey Preston, we definitely don't want you to feel this way; our team is here to help. Please send us a DM, and we can work together to change your experience around. ^JorgeGarcia
With the T-Mobile Tuesdays app!! You can find it in the Play/App Store. *KeithMyers
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We support ISIS because it is an industry standard and more secure. ^JP
As the holiday season comes to a close, we want to thank all our customers for being part of the T-Mobile family. May your New Year be filled with love and laughter!
Happy Holidays from our T-Force family to yours! We're enjoying some time with our families today, but have a small team ready to assist. Thank you for your patience! We will be back in full force tomorrow.
I think you'd look great in Magenta. Hit us up in DM and we'll cover the details. t-mo.co/1WP8YiU *MikeRice
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You should be able to load pictures on your phone, Jovani. Please send us a DM so we can look into this with you. ^AshleyNelson
Thanks for letting us know! We are working to get it fixed ASAP. Stay tuned! ^AshleyNelson
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What's going on, Ian?! Come on over to DM, let's chat! *KellenF
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It's easy! Download the T-Mobile Tuesday app and open it up on Tuesday morning! *KeithMyers
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We are on it and teams are working to get it fixed asap! We want to get you your free stuff. Please refresh and keep trying. ^CarmenSipes
We will be operating with limited staff for the New Year's holiday. Thank you for your patience. Have a happy, healthy and safe 2021.
Interested in Isis? It is now available nationwide, for complete details, please visit
ow.ly/qxL9e ^LM
@CKnSD619I got your DM! I will meet you back there. :) Thanks! *RyanCulpepper
...get access to the cool prizes we give away, like pizza frosty's movie rentals and more! What specific... 2/3
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10 years! Wow, shoot us a DM so we can help get you what you need! *Taylor Michaels
Let's see what we can do to hook you up. We'd love to have you in our magenta family. DM us! *JakeFord
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Hey there! We know how important it is to have fast, reliable data you can depend on when and where you need it. We're here to help and would love to look inot your data experience with you today. Please DM us to get started. Thanks! ^AlishaCombs
The day is here - the iPhone 11 is officially available! Looking for stores that have one nearby? Find out what stores are near you by using the T-Mobile Store Locator: t-mobile.com/store-locator.
We're aware of reported instances of LTE outages. So sorry for any inconvenience. Our engineers are on it right now working hard to resolve.
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Thanks for the tag, Laurus! Your security and the security of all of our Magenta Fam is important - T-Mobile US customer care representatives cannot see passwords. Please DM me with any questions. :) t-mo.io/2lwwHsh *SamanthaDeOlloqui
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And here I thought you were so happy with the Jennifer Lawrence pics. :( which data plan do you have? ^LL
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15 years is a long time. What's going on? DM me and tell me everything. *HollyA
Let's solve this mystery and get you back up and running! Send T-Force a DM so we can assist! ^CarmenSipes
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We want to ensure that you are fully taken care of. Please send us a DM so we can work through this together, Meagan. ^AshleyNelson
We're taking many steps to prepare for Hurricane Dorian. Check out what Jon Freier has to say about it here: t-mo.io/2NSRaF5 or keep up to date with our newsroom: t-mo.io/2NB0kFY.
We would love to have you. Please meet me in DM so we can address current and future coverage in your area. t-mo.co/2mO37iE *CarmenSipes
Can you please follow us so we can send you a DM? ^LG
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We've been pretty popular today my friend, I am responding to your DM now! *KyleVesely
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There's been some amazing demand for the app. Thanks for hanging in there, we're on this. *MaxD
@eevangelista808 We truly appreciate long time customers. DM me and we can chat. t-mo.co/2kotPNx *CharlesOpacki
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We want to provide service you love. Shoot me a DM so we can get to work. *SamanthaA
It sure would - we support up to 5 iPhone 7's per account, including whatever you owe on them! *ChrisBradstreet
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We are here to help, have him shoot us a DM and we are on it! *TaylorMichaels
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Hello, we'd love to see you make the switch to T-Mobile! Check out our current offers here: t-mo.cc/as7fzn9auf and DM us, if you have questions. ^AlissaFast
We're here to make sure you're taken care of. DM us anytime. *JenPucci
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T-Mobile US applies strong security controls to customer passwords, both T-Mobile ID online passwords and Care PIN/passcodes. We do not store passwords in plain text. DM us if you have questions! *ReillyLeritz
I cant help with that but I can help you with your T-Mobile account if you need. 💗 ^ShavonM
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That's okay! T-Mobile Tuesdays is for you, too bit.ly/28fR90h Check it out in two days! *RachaelTansey
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Hey there. T-Mobile is teaming up with Justin Bieber to give T-Mobile customers free livestream access to his New Year’s Eve concert through T-Mobile Tuesdays. Make sure to check the T-Mobile Tuesdays app starting tomorrow to redeem: t-mo.cc/obnq5b9luf ^DanKing
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We'd be happy to help you guys out, Felipe. Send a DM our way so we can go over specifics with you: social.t-mobile.com/t-force/dank *DanKing
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We've got some pretty sweet deals going on and we'd love to roll out the Magenta Carpet for you and welcome you to the #MagentaFam! Can you please DM us via this link t-mo.io/2Lz5UVW so we can talk? ^CaitlinBryan
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Sorry to let you down but the only nougat we have goes to your Android! We are here if you change your mind ! *TaylorMichaels
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I don't think I have that kind of pull, Walter. Lol, but i'll pass the message. *EshaC
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Hi Kristie! We always have some great deals brewing and would love to see you make the move over. t-mo.cc/zgteodylos Send us a DM, we're happy to make sure any questions you have are answered. ^JamieEnglish
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We want to make sure you have reception. Please send us a DM so we can check on this for you. *ShannonG
Simply download the T-Mobile Tuesdays app and login Tuesday morning for your freebies! *AlishaCombs
Woohoo! We're happy we can keep you connected while you travel! *DB
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We want you to get your free food. Send us a quick DM so we can see what's going on. ^KevinWattree
Your security is not only huge for us, but we want you to feel comfortable reaching out in any channel. DM us. ^AdrenaBentley
We're happy to help troubleshoot with you. Thanks again. *HollyAdams
#TeamMagenta understands the need for speed! DM us and let's chat about this. goo.gl/7dMr4w *TJJones
Hey, Julia! Congratulations! We would like to gather some additional information from you in regards to this contest. Send me a DM, I can't wait to hear from you. social.t-mobile.com/t-force/Jeromy
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Send us a DM and let us know what you feel is not working so we can look into it for you. ^AshleyNelson
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The great news is that we are doing this for our customers that need it and reach out. If you need some extra time, send us a DM and we can get that extension set up for you. t-mo.cc/35bBBZQU ^AshleyNelson
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Thank you for taking the time to reach out about this! Can you please DM me via this link t-mo.cc/rsnd35w6rw so we can talk? ^JonathanMacInnes
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We want your phone to be fully functional! Let's take a look at what's going on. Can you please send a DM our way to get started? Thank you! ^AshHebron
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Don't crrrryyyy. We <3 you!! *SarahS
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We're happy to find out what's up with those dropped calls. DM us when you have a moment. *JB
We sent a message back to you - and want to know you're taken care of 💯 Feel free to DM us with updates. Thank you 👍 *SoRaYi
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Hey Nurk! We would love to see you make the switch over to us. Shoot us a DM so we can show you the Un-Carrier difference! ^JasonYaddow
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Hey there, Justine. While this particular offer is not available this week, we do have lots of great offers ready to be redeemed. Make sure to check them out and check back in the app each Tuesday for the latest. ^DanKing
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I am here to address any and all T-Mobile related questions or concerns. Feel free to shoot me a DM. *SamanthaA
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Everyone is a winner with T-Mobile.. Shoot me a DM so that we can get you thanked 😊 t-mo.io/2F7QNhK ^StephanieRosa
We read you loud and clear, Taisha. You can enjoy this video on YouTube with closed captioning, here youtube.com/watch?v=9Sgn4p Have a great day. *DanKing
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Lol Well, I can only speak for our systems and I can assure you that T-Mobile US applies strong security controls. :) I want to make sure our customers know they are taken care of so please feel free to DM with any concerns! t-mo.io/2lwwHsh *SamanthaDeOlloqui
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We can confirm that we will have our MLB.TV offer this year. As always, keep an eye in your TMT App for the latest updates! Let’s make sure you have access to our towers to be able to have service. Please send me a DM to make sure you stay connected. ^BethValdez
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We offer weekly freebies via our T-Mobile Tuesdays app! DM for info. t-mo.co/28JkmZ1 *ChrisBradstreet
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No need to wait until after 9 PM, you'll always be in our myFaves. 😉
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The new T-Mobile postpaid customers will receive industry-leading customer care as T-Mobile’s award-winning Team of Experts (TEX) model will now begin to expand into current and planned customer experience centers. Stay tuned! ^JohnKinder
Well, come on over to #TeamMagenta. Your data is #Unlimited! Let's get you back on #CommonGround, DM me asap Trevor *TinoB
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Hey there! We'd love to assist. T-Force is only a DM away, feel free to reach out. ^SusanaDominguez
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This has been a popular one but we still want you to get your subscription! Send us a DM so we can assist! *JPL
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That's not at all the experience we want you to have! Would you shoot us a DM via this link so we can dig into this for... 1/2
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Hi there! We're a quite popular today with the excitement behind the S8 :) We truly appreciate your p... t-mo.io/2pMKslh