That's not the experience we'd want you to have. Could you please try sending an email to our support team here: https://yt.be/help/1oSc ? Let us know if that helps.
@YouTubeTV @TeamYouTube As a brand new customer the inability to get a question answered is concerning. Perhaps I should reconsider cutting the cord.pic.twitter.com/5QEQMueFYE
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I tried that, but have not heard back as I type this reply. It would be best, I believe, to speak with someone to better understand how your programming works as time is of the essence. Despite their deficiencies I could at least speak to someone at the cable company.
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