Plus, you're probably doing them a favor, they have to listen to complaints about that trash product every day and can't do anything about it.
-
-
Show this thread
-
By complimenting+thanking the tech in the email, you're incentivizing them to forward the email to their management. Support managers like proof that unhappy customers aren't THEIR fault, and will also forward your email around. All about incentives. Hack the System. Be legendary
Show this thread -
Also, email your sales people as well, in some circumstances. Reasons to explain to their boss why they can't sell or why they lost that big contract. Unless they're at a telco, in which case they're all sadistic, Patrick-Bateman-idolizing motherfuckers who don't return my calls.
Show this thread -
You’d think that the entire sales staff couldn’t all be in Cabo at the same time, but you’d be wrong. You’re like 40 leave the spring breakers alone.
Show this thread
End of conversation
New conversation -
-
-
Definitely. The tech support person is never the problem, they're always just legitimately trying to help.
-
Tech support are customer advocates! Yaaas!
End of conversation
New conversation -
-
-
"I look forward to your response about this pile of hot garbage. Thanks,
@SwiftOnSecurity "Thanks. Twitter will use this to make your timeline better. UndoUndo
-
-
-
Hear, hear. As a product manager who came up through tech support, I can't endorse this enough!
-
Same.
End of conversation
New conversation -
-
-
Might as well just take it one step further and send it to the developers who actually make the product. It's probably the product manager that messed up the product to being with.
Thanks. Twitter will use this to make your timeline better. UndoUndo
-
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.