The belief attackers needs to subvert security systems in order to achieve their goals is a false belief in the orderliness of human systems
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People are profoundly adaptive to chaos. Huge amounts of corporate processes at billion-dollar companies are just scans emailed to shared mailboxes someone keeps track of in a 600MB Excel file that only has 16MB of actual content in it, the rest is a million formatted empty rows.
People will not question why the Excel spreadsheet that tracks revenue takes 15 minutes to load. In fact, they won’t question it for years. They’ll spend hours of their life waiting. That is, not until a change agent comes and spends 3 minutes fixing it so it loads in 20 seconds.
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1) someone who drives change 2) a big financial one 3) millions of empty rows across multiple sheets loaded over a WAN link to a branch on the other coast
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Rewriting things that used to take an hour so they take fifteen seconds is my job. Occasionally, people complain that it takes me a week to do so.
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Don’t forget that half the company will now think the spreadsheet is broken and not to be trusted because the fancy magic it does has been conflated with that long wait. The wait is the proof.
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the trick is you need to replace the spreadsheet with a python program.
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So, uh, a bunch of the EMEA offices are on 2.4, and also we haven’t approved an updated pyodbc since the 32-bit version. Also the database is 2016 on Azure. We good?
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You might want to talk to a lawyer; I think this might constitute a war crime
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I'm always shocked how IT "professionals" stick to workarounds instead of thinking about fixing the issue and saving a lot of time every day.
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That's often because the people we make IT managers fear downtime and risk. They push useless metrics like tickets solved, and time taken to solve as proxys for real management because they don't understand what their minions do.
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Thus the minion does what their boss wants to drive the KPIs rather than what is good for the business. Quick fix and onto the next one.
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I've been doing a lot of this in the past 12 months since I started my current job and I don't even work in "IT". Processes that nobody questioned but people hated. Reduced a number of IT/daily tasks from hours to minutes - or removed entirely through automation/scheduled jobs
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And more often than not there's someone in the business who can sort it. Either it doesn't affect them day to day so nothing was ever done, or they were never told about the issues. They are the people to push for improvements.
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Since you usually get paid no matter if you wait 15 minutes or 20 seconds, why should the employees bother? In a way, you just reduced involuntary coffee breaks by 14:40 minutes.
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Wait why did I reply to a year old tweet
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@SwiftOnSecurity periodically retweets her old tweets
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I’ve spent too many starting Excel minutes just because default printer was offline (and because printer drivers are crap). Among other million things, make sure your default printer works!
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