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SutekiAozora's profile
serena☆
serena☆
serena☆
@SutekiAozora

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serena☆

@SutekiAozora

23 | f | voice over artist | professional princess | UK |

Lancashire, England
youtube.com/user/SutekiAoz…
Joined January 2012

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    1. serena☆‏ @SutekiAozora 15 Sep 2018
      • Report Tweet

      @TeamYouTube I'm having issues with my account being suspended but I have not been given a reason why. Is there an email address I can use to contact someone or can you please dm me to discuss? Thanks

      1 reply 0 retweets 0 likes
    2. TeamYouTube‏Verified account @TeamYouTube 15 Sep 2018
      • Report Tweet
      Replying to @SutekiAozora

      Just to confirm, have you already appealed the account suspension? Here's how: https://goo.gl/2AAOp2 . Hope this helps!

      1 reply 0 retweets 0 likes
    3. serena☆‏ @SutekiAozora 16 Sep 2018
      • Report Tweet
      Replying to @TeamYouTube

      Thanks for replying. I appealed and explained I didn't know why I had been suspended, but I still haven't been given a reason and was told my account would remain suspended, and the help centre keeps coming up with error 400. Any further advice please?

      1 reply 0 retweets 0 likes
    4. TeamYouTube‏Verified account @TeamYouTube 16 Sep 2018
      • Report Tweet
      Replying to @SutekiAozora

      We've checked and everything looks fine. Have you tried using a different device to check if that helps? Also, you should have received an email about the reason for the account termination with more info. Let us know.

      3 replies 0 retweets 0 likes
    5. serena☆‏ @SutekiAozora 18 Sep 2018
      • Report Tweet
      Replying to @TeamYouTube

      Hi. Did you manage to look into this following from my previous replies? I'd really appreciate an update. Thanks.

      1 reply 0 retweets 0 likes
    6. serena☆‏ @SutekiAozora 18 Sep 2018
      • Report Tweet
      Replying to @SutekiAozora @TeamYouTube

      I'm sorry to keep pestering but I see you guys replying to much more recent tweets and I still haven't heard back. Is somebody looking into this please?? I have still had no reason given to me for suspending my account.

      1 reply 0 retweets 0 likes
    7. TeamYouTube‏Verified account @TeamYouTube 18 Sep 2018
      • Report Tweet
      Replying to @SutekiAozora

      Account suspensions and appeals are very carefully reviewed. If your appeal has been rejected, then you will not be able to recover your account. Here's more info on account terminations: https://goo.gl/wi7Ubg 

      1 reply 0 retweets 0 likes
    8. serena☆‏ @SutekiAozora 18 Sep 2018
      • Report Tweet
      Replying to @TeamYouTube

      I understand that, but I literally haven't even been given a reason for the suspension. If I can't get my account back then I'll accept that, but I at least need to know what exactly led to this. I've had the account for 8.5 years and I'm honestly devastated.

      1 reply 0 retweets 0 likes
      serena☆‏ @SutekiAozora 23 Sep 2018
      • Report Tweet
      Replying to @SutekiAozora @TeamYouTube

      Please give me your contact details for your complaints department so I can escalate this.

      10:07 AM - 23 Sep 2018
      0 replies 0 retweets 0 likes

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