Support Ops

@supportops

A weekly podcast that helps you deliver a better support experience to your customers. New episodes every Tuesday!

supportops.co/about/
Joined July 2012
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  2. Apr 6

    It’s okay not to know. But don’t leave a customer without an answer.

    1 retweet 2 likes
  3. Apr 5

    EP113 - New Manager Series Roundup

    7:40 AM - 5 Apr 2016 · Details
  5. Apr 3

    Our next series is focused on making your product better from a support view. What questions do you want to see us tackle around that topic?

    1 retweet 2 likes
  6. Mar 30

    If you're supporting customers that use your product, become the customer. Use the product. Put yourself in the same situations as them.

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    2 retweets 5 likes
  9. Mar 24

    Next week wraps up the new manager series. Any questions you want us to tackle for the last episode in it?

  10. Mar 23

    What Does Great Customer Service Mean To You? via

    12:03 PM - 23 Mar 2016 · Details
    2 retweets 3 likes
  12. Mar 22

    Enjoying the podcast. Wish it had been around when I started 12 years ago!

    1 retweet 4 likes
  13. Mar 22

    EP112 - Manager Evaluations

    1 retweet
  14. Mar 18

    “When I get an email from a no-reply address, I know that company doesn’t want to hear from me.”

    2 likes
  15. Mar 16

    Challeng you assumtions - Data, Data, Data! via

    1 retweet 1 like
  16. Mar 16

    Empathy With Your Coworkers = Better Customer Service via

    7:40 AM - 16 Mar 2016 · Details
    6 retweets 6 likes
  17. Mar 15

    “Essential Ingredients for Customer Support” by

    7:40 AM - 15 Mar 2016 · Details
    3 likes
  18. Mar 15

    This week's episode is up! EP111 - Finding a Mentor

    6:31 AM - 15 Mar 2016 · Details
    4 retweets
  19. Mar 15

    Oldie but goodie; clarifying chat on how to prioritize tickets. Hangout #56 - Priority Tickets

    1 retweet 1 like
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