That's odd, could you try marking them as 'Not spam'? Also, please file a feedback report with these steps: https://goo.gl/1ckkO5 . While every individual report may not get a direct response back, we do review everything and use the details to investigate and fix issues!
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I marked the comments as not spam and then made it so comments are always approved from those users. Ill submit a feedback form as well
End of conversation
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