@YouTube i cant stop a trim in progress. You guys used to have an option to make the trimmed video as a copy keeping the original as is... and now I lost my video, I really need assist on this! i rely a lot on uploading family videos with you guys, please please please help!
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Replying to @SunnyGirl305
We'd like to look into this. What device are you on? Share more info and we'd be happy to help.
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Replying to @TeamYouTube
i would be forever grateful if you can recover my video! im on my PC, video was uploaded on the 25th of January 2009
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Replying to @SunnyGirl305
Mind sharing the video URL for us to look into it? Thanks.
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Replying to @TeamYouTube
i currently have it set to private is that fine or do i need to turn it unlisted or public?
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Replying to @SunnyGirl305
For us to look into this further, you'll have to change it to 'Public' before sharing the Video URL. Hope this helps.
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Replying to @SunnyGirl305
Thanks for that. Can you also share a screenshot showing the video stuck in progress? That'll help us look into this further.
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Replying to @TeamYouTube
its been a month since I last heard from you guys, where's the customer service???
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Replying to @SunnyGirl305
Sorry if we missed your messages! Checked on the vid, and it looks like changes have already been saved. We aren't able to reverse the changes once done.
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this is very disappointing.... it wasn't even a error on my end, i didn't have the warning option if I was sure to go on with the changes and later it stay stuck like that for hours. Without being able to cancel it to keep the original video.
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