1/ I became "CEO" at 20. I dropped out of college. I had only interned somewhere prev. Looking back, I couldn't imagine the journey that would occur from writing code all day to scaling to 300 people. I got lucky, I screwed up a lot, & had a lot of help. Here's what I learned...
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8/ Don't avoid confrontation with tough, critical decisions--deal with it head-on. Avoiding confrontation, builds resentment over time, it slows the company down, & relationships eventually turn sour in a irrevocable way creating instability. Attack problems, not people though.
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9/ You will royally screw it up with people in your company even if it wasn't your decision. They may even dislike *you* for a long time. The words “I am sorry. I screwed up.” are some of the most powerful words you can ever say to someone. It won’t always fix it though.
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10/ Your job will become 90% listening, 10% talking. I was bad at this & had to work 2x as hard at not interrupting people. Best solution I found after 9.5 years was to write things down during a meeting. It made me focus on what they were saying & showed I was listening.
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11/ Your intuition about customers/the market will get worse as the organization grows & you become further estranged from customers. Keep empowering others but hold them accountable. Spend time learning from them. Stick to the facts, not their opinions when making decisions.
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12/ Discovering the truth becomes hard as you grow. It also becomes the most important thing you can do as you guide the company. Make acquiring it & using it for decision a part of the culture somehow. I did this by constantly asking people what the actual facts were.
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13/ Control your mood meeting-to-meeting. Sometimes you will have a bad/devastating meeting but try to remember that the next set of people don’t have that context & may be excited/stressed to meet with you.
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14/ We’re all human & have our insecurities so consider a therapist to assist in helping with your personal psychology. If you associate a stigma with it know that I did too. I was wrong & wished I had done this earlier in life. It will be invaluable if you tend to bring it home.
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15/ Finally, keep working hard to improve. You can’t fix mistakes of the past but you can be better in the future. Don't give up: when you make hard decisions, you get to know which values/principles you truly stand for. That alone makes the journey worth it.
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If you haven't read it already, check out this thread of mine on fundraising too:https://twitter.com/suhail/status/996767927465529344?s=21 …
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Read the whole thread right here:https://medium.com/@suhaild/heres-what-i-learned-when-i-became-ceo-at-20-78f06138c1ba …
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End of conversation
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Vulnerability is the most underrated leadership skill
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Hey Suhail, what led you to take the position that you couldn't be as vulnerable or authentic as you would have liked as CEO?
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