Steven Macdonald

@StevenMacd0nald

No Hacks, Just Hard Work. Grew blog from 0 to 3 million visits per year. Increased online sales from $3 million to $65 million.

Tallinn, Estonia
Vrijeme pridruživanja: studeni 2012.

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  1. Top 4 Apps you should use to boost customer service levels

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    The first version of Basecamp launched 16 years ago today. We announced it with this very blog post: We’ve come a long way, and have a lot further to go. Thx everyone! And if you haven’t tried Basecamp lately, treat yourself:

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  3. The 7 Principles of Content Marketing

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  4. What Sales Leaders Need to Know About Social Selling in 2020 (and Beyond)

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  5. 7 Award Winning Customer Service Email Templates

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  6. How to write great email subject lines: via Content Hub

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  7. Which CRM Should You Choose? - The Next Scoop

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    30. sij

    Just announced our Recharge Sabbatical program at : • Every 5 years of tenure • Get 5 paid weeks off • Do anything you want • Also get a $2,500 bonus So thankful that our teammates are willing to invest in our mission, and we want to invest in their fulfillment!

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    4. velj

    We started proactively offering trial extensions to trial users. For a self-service funnel, it's a great way to engage users to find out more about what they are trying to do. Many users want to still figure it out themselves, but it gives us ability to give them pointers.

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  11. 5. velj

    10 Effective Email Marketing Strategies for 2020 | Techfunnel

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  12. 4. velj

    CRM: What is it and how does it apply to your business? | BigCommerce

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  13. 4. velj

    5 Ways to Reduce Customer Service Response Times

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  14. 4. velj

    Proactive Support: The Next Generation in Customer Service

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    4. velj

    Reviews like this are ENERGIZING.

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  16. 4. velj

    The Value of Customer Self-Service in the Digital Age

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  17. 4. velj

    New Study: 62% of Companies Ignore Customer Service Emails

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  18. 4. velj

    Customers that rate companies with a high Customer Experience Score (CES) spend 140% more and remain loyal for up to 6 years

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  19. 4. velj

    24 B2B Lead Generation Strategies to Implement in 2020 | Marketing Insider Group

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  20. 3. velj

    6 Tools You Need to Boost Sales on Social Media

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