We'd like to help. Just to confirm, is your channel monetizing? Super Chat is a feature of the YouTube Partner Program and the channel needs to be monetized: https://goo.gl/KwJyF5 . Keep us posted.
@TeamYouTube @YTCreators My viewers can’t send super chats. They receive a “Super Chat is unavailable” error message. My channel is in good standing and has no strikes. I contacted YT Creator Support but they didn’t help much. Can you help?
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Yes, my channel is monetized and super chat is enabled.
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