The app keeps on crashing and I've updated it for how many times already but still ended up with the old version
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Hey, help's here. Can you let us know the device, OS, and Spotify version you're using? We'll see what we can suggest /NR
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Lenovo A5000/5.0.2/8.4.61.683 armV7
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Thanks! Does logging out > restarting the device > logging back in help? Keep us posted /NR
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If I do that I'll have to download all of my songs again
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We understand. Rest assured, your songs won't be affected by doing so. Let us know how it goes /NR
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It's playing smoothly now but still in the old version.
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Great! Glad to hear it's working. You can update at anytime through the Play Store. Just let us know if we can help with anything else. https://spoti.fi/1IwthXZ /NR
- 2টি আরও উত্তর
নতুন কথা-বার্তা -
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When wi you start giving credits for premium userwho paid for time they don't get?
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Hey there, help's here! Can you let us know what happened exactly? We'll see what we can suggest /EL
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my spotify app (android) keeps crashing so i can't listen to anything
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Got it. Can you also let us know the device and Spotify version you’re using? /DN
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Lg v6 v8.4.56.803
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Thanks for the info. Just to check, is this happening on other devices as well? We'll take a look backstage /DN
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I haven't had the chance to try other devices
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Got it. We'd like to try something here. If possible, can you try logging out of your account > restarting your device > logging back in? Let us know if it makes a difference /DN
- 2টি আরও উত্তর
নতুন কথা-বার্তা -
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App crashes every time opening on android
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Hey Jake, help's here! Could you let us know what's happening exactly? We'll see what we can suggest /PP
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This has happened every time I try opening the app for the last 30 minutes. I have restarted my phone as well. It just sits at a black screen till it times out and this pops uppic.twitter.com/a3s5iMIbev
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Okay! Could you let us know the operating system, and version of Spotify this is happening on? Keep us posted /PP
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Kind of hard since it won't open... but should be latest version of spotify on android. Google play isn't telling me to update it. This is on a samsung GS7 if that helps
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Got it. Could you try uninstalling and reinstalling the Spotify app? You can follow the steps here: https://spoti.fi/1TUh9sT . Let us know how it goes /PP
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Worked! But now I gotta re download all my music


thanks for the help though! -
Awesome! Glad to hear that. We'd suggest using an uninterrupted WiFi connection to help you resync your offline tunes on your device. In the meantime, let us know if there's anything else that we can help you with. We'll always be just a tweet away
/CH
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