@TeamYouTube we noticed that on our site, a large black bar has surrounded the thumbnail on all videos. It does not matter if it is a YouTube picked one or an uploaded one
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Replying to @Austin_B21
We'd like to help. What device are you using? Are you facing similar issues across devices? Send screenshots and more details, we'll take a look!
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Replying to @TeamYouTube
Issue is occurring across all devices (desktop, tablet, phone, etc.) screenshot attached but it is happening on all embed YouTube videos on our websitepic.twitter.com/xsk2SlIP2t
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Replying to @Austin_B21
Thanks for screenshot. Could you please share the video and channel URL's for us to take a look? Keep us posted.
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Replying to @TeamYouTube
Here’s the YouTube channel: https://www.youtube.com/user/TheRaymondCorp … but it is impacting all videos on website. Website link on channel.
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Replying to @Austin_B21
Thanks for sharing the URL. If it's a browser, try clearing your browser cache & cookies: https://goo.gl/eSnH4Y . If mobile, try updating/reinstalling the app after restarting your device to see if that makes a difference. Let us know how it goes.
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Replying to @TeamYouTube
Have already done this and had coworkers do the same thing to check. It’s happening on everything.
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Replying to @Austin_B21
That doesn't seem right. Did this change recently? When did you embed these videos? Not sure if the issue is with YouTube, but we'll see what we can do.
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This exact same thing has happened to me. Is there a fix?
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& Dr Who