Does this happen across devices? Also, you could try signing out of the app and sign back in, restart your device and see if that helps!
@TeamYouTube Pretty sure I meet the requirements, so why am I still ineligible? #HelpMe #YouTubeHelppic.twitter.com/V2HAPLuus7
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It always says that on phone and laptop. I used to have a custom URL but I removed it, because it didn't align with my brand. (an old URL I used 3 years ago) I just wish that I could make a custom URL of exactly what my display name is and not have to worry anymore.
End of conversation
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